The Best Online Grocery Shop in Town for Grocery Shopping
Get your order delivered to your doorstep within few minutes
At Kiranadukaan, our goal is to make shopping easier faster and more convenient than ever before for our customers. we are committed in our mission to build a trustworthy online marketplace which offers a wide range of options in every category exclusively handpicked to help you and find the best quality available at the lowest price. right from fresh Fruits and Vegetables , Rice and Dals, Spices and Seasonings to packaged products Beverages personal care about - we have it all.
Select a time slot for delivery and your order will be delivered right to your doorstep anywhere in Kishanganj (Bihar). you can pay online using your debit /credit card or by cash. We guarantee on time delivery and the best quality .
We look forward to offering our customers a delightful shopping experience online with kiranadukaan...
With our KiranaDukaan App, you can enjoy the convenience of ordering high-quality grocery products right from the comfort of your own home. Our user-friendly app allows you to browse our extensive selection, place orders, and track deliveries with just a few taps on your smartphone, making your shopping experience quick, easy, and hassle-free.
Premium quality of products:At KiranaDukaan , we take pride in our commitment to providing only the finest quality products to our customers and sourced from trusted suppliers, processed with the utmost care, and undergo stringent quality checks to ensure that they meet the highest industry standards. When you choose us, you can be confident that you are getting premium, healthy, and safe products for your household.
Wide Range of Options: We understand that different households have different preferences, which is why we offer a diverse range and different brands options to cater to various needs. Our app allows you to easily explore our selection and choose the perfect goods that suits your taste, dietary requirements, and culinary needs.
Timely and Reliable Deliveries: We value your time and strive to provide prompt and reliable deliveries. Our efficient delivery network ensures that your groceries are delivered to your doorstep in a timely manner, so you can always count on us to keep your kitchen stocked with the products you need for your daily cooking needs. We also offer flexible delivery options, including scheduled deliveries and express deliveries, to accommodate your busy lifestyle.
Exceptional Customer Service: At KiranaDukaan, customer satisfaction is our top priority. Our dedicated customer service team is always ready to assist you with any queries, concerns, or feedback you may have. We are committed to providing personalized attention and ensuring that your experience with our app is smooth and enjoyable from start to finish.
Trustworthy and Reliable: We have built a strong reputation for our commitment to quality, integrity, and customer satisfaction. When you choose us for your grocery deliveries, you can be confident that you are dealing with a reliable and trustworthy partner who puts your needs first.
Choose KiranaDukaan for your grocery deliveries and experience the convenience, quality, and exceptional service that we are known for. Download our app now and let us bring the goodness of premium products right to your doorstep!
We at KiranaDukaan, are committed to providing our customers with the best quality of products and exceptional service. If you are not satisfied with your purchase made through our KiranaDukaan Delivery App, we offer the following return policy.
Returns Eligibility: You may be eligible for a return if you receive a product that is expired, or does not meet the quality standards expected from KiranaDukaan products. In such cases, you must notify us within 24 hours of receiving the product and provide details of the issue along with supporting evidence, such as photos or videos.
Return Process: To initiate a return, please contact our customer service team through the app or by reaching out to our designated contact channels. Our team will guide you through the return process, which may include providing information such as order number, product details, and reason for return. Once the return request is verified and approved, we will arrange for the product to be picked up from your delivery address at our expense.
Refund or Replacement: Based on the nature of the issue and your preference, we will offer either a refund or a replacement for the returned product. Refunds will be processed through the original payment method used for the purchase, and replacements will be delivered to you as soon as possible, subject to product availability.
Product Condition: To be eligible for a return, the product must be unused, unopened, and in its original packaging. It should be in the same condition as when it was delivered to you. Any tampered, opened, or partially consumed products may not be eligible for return or refund.
Non-Returnable Items: Some products, such as custom orders, promotional items, or products with specific hygiene concerns, may not be eligible for return or refund. Such items will be clearly mentioned as non-returnable at the time of purchase.
Customer Responsibilities: As a customer, you are responsible for providing accurate information, including your delivery address, contact details, and product preferences, at the time of placing the order. You are also responsible for inspecting the product upon delivery and notifying us of any issues within the specified timeframe.
Changes to Return Policy: KiranaDukaan reserves the right to update or modify our return policy at any time without prior notice. The most current version of the return policy will be available on our grocery App, and any changes will be effective upon posting.
We strive to ensure that our customers are completely satisfied with their purchases from KiranaDukaan. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team through the app or our designated contact channels. We will be happy to assist you in resolving any issues and providing the best possible service.
Welcome to the "KiranaDukaan" app ("App"). This Terms & Conditions and User Agreement ("Agreement") is a legal contract between you ("User") and KiranaDukaan. ("KiranaDukaan," "we," "us," or "our") governing your use of the App and any related services provided by KiranaDukaan. By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, please do not use the App.
1. Account Creation and Use
1.1 Eligibility: By using the App, you represent and warrant that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are using the App on behalf of a company or other legal entity, you further represent and warrant that you have the authority to bind that entity to this Agreement.
1.2 Account Creation: In order to use the App, you must create an account. You agree to provide accurate, complete, and up-to-date information during the registration process and to keep your account information current. You are solely responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
1.3 Account Security: You are responsible for safeguarding your account and password. You agree not to share your account credentials with any third party or allow any unauthorized access to your account. You will promptly notify KiranaDukaan of any suspected or actual unauthorized use of your account.
2. Use of the App
2.1 License: Subject to your compliance with this Agreement, KiranaDukaan grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App for the purpose of ordering and receiving grocery products offered through the App.
2.2 Prohibited Activities: You agree not to engage in any of the following activities:
a) Violating any applicable laws, regulations, or third-party rights;
b) Using the App in any manner that may disrupt, damage, disable, or impair the App or interfere with other users' access to the App;
c) Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity;
d) Engaging in any fraudulent, deceptive, or unlawful behaviour;
e) Uploading or transmitting any viruses, malware, or other harmful code;
f) Collecting or storing personal data of other users without their consent;
g) Engaging in any activity that imposes an unreasonable or disproportionate burden on the App infrastructure or our systems; or
h) Using the App for any unauthorized commercial purposes.
3. Orders and Deliveries
3.1 Product Availability: The availability of grocery products displayed on the App may be subject to change. KiranaDukaan does not guarantee the availability of any specific product.
3.2 Orders: You may place an order for grocery products through the App. By placing an order, you represent and warrant that you have the legal right to purchase the products and that all information provided during the order process is accurate and complete.
3.3 Delivery: KiranaDukaan will make reasonable efforts to deliver the ordered products to the designated delivery address within the specified time frame. However, delivery times may vary and are not guaranteed. KiranaDukaan shall not be liable for any delays or failures in delivery caused by circumstances beyond its control.
4. Intellectual Property
4.1 Ownership: The App and its content, including but not limited to text, graphics, logos, images, software, and any intellectual property rights therein, are and will remain the exclusive property of KiranaDukaan or its licensors. This Agreement does not grant you any right or license to use any of KiranaDukaan’s intellectual property rights except as expressly provided herein.
4.2 Trademarks: "KiranaDukaan" and the KiranaDukaan logo are trademarks or registered trademarks of KiranaDukaan. You agree not to use or display these trademarks in any manner without the prior written consent of KiranaDukaan.
4.3 User Content: Any content that you submit, upload, or transmit through the App, including reviews, feedback, or suggestions ("User Content"), remains your property. However, by submitting User Content, you grant KiranaDukaan a non-exclusive, worldwide, royalty-free, fully paid-up, perpetual, irrevocable, transferable license to use, reproduce, modify, adapt, distribute, publicly display, and sublicense the User Content for any purpose relating to the App or KiranaDukaan business.
4.4 Feedback: If you provide any feedback, suggestions, or ideas regarding the App or KiranaDukaan's services ("Feedback"), you acknowledge that the Feedback is voluntary, and you grant KiranaDukaan a non-exclusive, worldwide, royalty-free, fully paid-up, perpetual, irrevocable, transferable license to use and incorporate the Feedback into the App or any other products or services without any obligation to compensate you.
4.5 Copyright Infringement: KiranaDukaan respects the intellectual property rights of others and expects its users to do the same. If you believe that your copyrighted work has been infringed upon, please notify KiranaDukaan in writing, providing the necessary information as required by applicable laws.
5. Privacy
5.1 Your privacy is important to us. Please refer to our Privacy Policy, which forms an integral part of this Agreement, to understand how we collect, use, and disclose your information.
6. Termination
6.1 Termination by User: You may terminate this Agreement at any time by deleting your account and ceasing to use the App.
6.2 Termination by KiranaDukaan: KiranaDukaan reserves the right to suspend or terminate your access to the App, in whole or in part, at any time and for any reason, including but not limited to your violation of this Agreement.
6.3 Effects of Termination: Upon termination, your right to use the App will immediately cease. Sections 4 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), and 9 (Indemnification) shall survive termination.
7. Disclaimer of Warranties
The app is provided on an "as-is" and "as available" basis. KiranaDukaan disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. KiranaDukaan does not warrant that the app will be uninterrupted, error-free, or secure, or that any defects or errors will be corrected.
8. Limitation of Liability
In no event shall KiranaDukaan be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this agreement, including but not limited
Effective Date: [15-05-2023]
Welcome to the KiranaDukaan App (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") or website (the "Website"). Please read this Privacy Policy carefully. By accessing or using our App or Website, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you use our App or Website. This information may include your name, contact information (such as email address, phone number, and address), and payment details (such as credit card information or other payment account information).
1.2 Non-Personal Information: We may also collect non-personal information about you automatically when you use our App or Website. This information may include your IP address, device information, browser type, operating system, and usage data, such as the pages you visit and the actions you take while using our App or Website.
2.1 Personal Information:
We may use the personal information you provide to us for the following purposes:
- To process and fulfil your orders for edible oil and deliver them to your specified address.
- To communicate with you regarding your orders, provide customer support, and respond to your inquiries.
- To send you important notices, updates, and promotional offers related to our services.
- To improve and personalize your experience on our App or Website.
- To protect against fraudulent or unauthorized transactions and ensure the security of our services.
2.2 Non-Personal Information:
We may use non-personal information for various purposes, including:
- To analyze trends, track user engagement, and gather demographic information about our user base.
- To improve the functionality and performance of our App or Website.
- To enhance our marketing and advertising efforts.
- To comply with legal obligations and enforce our terms of service.
3. Information Sharing and Disclosure
3.1 Service Providers:We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and customer support providers. These service providers will only have access to the information necessary to perform their designated functions and are obligated to protect your information.
3.2 Legal Requirements:We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction. We will notify you via email or prominent notice on our App or Website of any change in ownership or uses of your personal information.
4. Data Security
We have implemented reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Choices and Rights
5.1 Account Information:You may update or delete your account information by contacting us through the provided contact details.
5.2 Communication Preferences:Please note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your orders or important updates regarding our services.
5.3 Cookies and Tracking Technologies:Our App and Website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may limit your access to certain features of the App or Website.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected information from a child, please contact us immediately, and we will take steps to delete that information.
7. Links to Third-Party Websites
Our App or Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective upon posting the revised policy on our App or Website. We will notify you of any material changes through a prominent notice on our App or Website or by sending you an email. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [contact information].
By using the KiranaDukaan App or Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Thank you for choosing KiranaDukaan for your grocery delivery needs. We strive to provide efficient and timely delivery services. Please note the following information regarding our delivery period:
1. Delivery Period: We aim to deliver your order within 24 hours from the time of order confirmation for locations within the city limits. This delivery period is subject to the availability of the ordered products and operational constraints and delivery person availability.
2. Exceeding Delivery Period: While we make every effort to ensure timely delivery, there may be circumstances beyond our control that could cause a delay in delivery. Factors such as unforeseen traffic conditions, extreme weather, or any other unforeseen events may contribute to a delay in the delivery process.
3. Communication: In the event that we anticipate exceeding the specified delivery period, our customer support team will promptly inform you of the delay and provide an updated estimated delivery time.
4. Rescheduling and Cancellation: If the delivery period exceeds 24 hours and you prefer to reschedule or cancel your order, we will accommodate your request. Please contact our customer support team to discuss your options.
5. Force Majeure: We shall not be held liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to acts of nature, war, civil unrest, labor disputes, government actions, or any other events deemed as force majeure.
6. Customer Assistance: If you have any questions or concerns regarding the delivery period or any other issues related to your order, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
We appreciate your understanding and cooperation regarding the delivery period. Our goal is to provide you with the best possible service and deliver your edible oil products in a timely manner.
For more details and features of our application, download our application and save your time.